Complaints

Tell us about your concerns

We are sorry that you are unhappy and need to raise your concerns.  Our priority is to provide you with an excellent customer experience. If you have encountered a problem, it is important to let us know.  Our aim will be to put things right as soon as possible.

You can let us know about your concerns by contacting us:

By Letter

MUFG Pension & Market Services,
Central Square,
29 Wellington Street,
Leeds
LS1 4DL .

By Phone

If you are a UK shareholder, please call us on +44 (0)371 664 0300 

If your concerns relate to a share dealing enquiry please call us on  +44 (0)371 664 0445

Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate.  We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales.

By Email

If you are a UK shareholder, please email BusinessQualityAssurance@linkgroup.co.uk

To help us put things right as quickly as possible please provide the following details:

• your full name and address
• full details of your complaint
• your contact information e.g. telephone number
• the company or service to which the complaint relates
• how you think the complaint could be resolved
• photocopies of any paperwork supporting your complaint (please keep the original copies)

When you contact us with a complaint we will do all we can to resolve it within three business days. If we can't do this we will confirm receipt of your complaint in the form of an acknowledgement letter to let you know when you can expect a full response.  If you are acting on behalf of a shareholder you can use the same contact method as above.

Regulated Products and Services

If we have not issued a full response within eight weeks of the date we first received your complaint, or if you are dissatisfied with our response, you may be entitled to ask the Financial Ombudsman Service for an independent review if your query relates to a regulated product. However, the Financial Ombudsman Service will only consider your complaint once you have tried to resolve it with us, so please let us know first and we will do all we can to resolve matters for you.

The Financial Ombudsman Service can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 0234 567
www.financial-ombudsman.org.uk